Terms and Conditions

Computer Repair Service Agreement
Revised: 2/21/2022

You agree to these terms and conditions when you contact Sammamish Computer Repair by phone, email, through our website, or in person.

DISCLAIMER

You agree to let Sammamish Computer Repair, fix your computer. Sammamish Computer Repair will only perform and provide computer services, repairs and upgrades as requested by the customer. Sammamish Computer Repair will conduct honest, reasonable and considerate services. Our goal is to provide the highest quality of service and support, but specific results cannot be guaranteed.
Computer Service/repairs are provided as a service. There may be circumstances under which you computer cannot be repaired. It will have to be rebuilt or upgraded. Examples: Age of PC, repair/replacement parts obsolete (RAM, Motherboards, etc.)
The length of time required to service/repair your computer cannot be predicted.
You understand that in the process of working on your computer equipment, there is a potential for data loss. You agree that you have met the necessary backups of your data so that, in the event of such loss, the data can be restored. Sammamish Computer Repair will not be responsible for data loss nor will Sammamish Computer Repair be responsible for restoring lost data.
You authorize the technician(s) providing the service or repair to install anti-virus and any other necessary software on your computer to perform required services. All software will be deleted or uninstalled upon completion of the service (unless it was purchased).
All Remote Repair services are subject to the terms in this agreement.

BILLING TERMS

Computer services/repairs are billed as stated on the service order or invoice provided. There is a minimum charge of $79.00 for any service performed. There is a minimum charge of $198.00 for any house call made.
Not all services can be completed on site and therefore, must be completed in the office.
An estimate of cost for work will be provided before performing computer services/repairs. Estimates are not guaranteed.
In the case that there is an unforeseen deviation beyond the above estimated amount, every effort will be made to contact the customer and inform the customer of the situation and receive authorization to continue or stop at that estimate limit.
In the case that you cannot be reached, work will be stopped until contact is established. Once you are reached; your decision to continue or stop will be honored by Sammamish Computer Repair.
All services/repairs are subject to sale Washington State Sales Tax and Sammamish City Sales Tax.

PAYMENT TERMS

Full payment is due upon completion of services, upgrades, or repairs.
This includes any computer parts, hardware, and software, at the price that Sammamish Computer Repair quotes, used in the repair.
Sammamish Computer Repair accepts cash, or major credit card.

LIABILITY

Service(s) are provided in an effort to fix, upgrades, or otherwise repair the computer system(s) for which you request such service(s).
Your system will not be intentionally harmed. The primary goal is to fix your computer; not damage it.
In the case of accidental damage to your system, including data loss caused by already existing problems in your system such as a virus, poorly configured software, hardware problems or hardware failures; You agree to not hold Sammamish Computer Repair responsible to any of these pre-existing problems.
It is your responsibility to backup your data. Sammamish Computer Repair will not be responsible for data loss or any other damages.

SUPPORT

Customer satisfaction is our utmost importance.
All Services will be conducted in a professional, reasonable, and timely manner. Also, taking into consideration the circumstances and nature of the technical problems.
Free support will be provided for problems to be resolved from the service ordered that were not resolved. After 30 days from the date on the invoice, Sammamish Computer Repair will no longer offer free support.
Warranty work will only be covered if it is related to the work on the invoice. Unrelated work will not be covered by the warranty and may be charged accordingly.

REPAIRS & SERVICE GUARANTEE

All labor is guaranteed for 30 days from the date on the invoice or the Service Order.
If later found that the service or repair was incorrectly diagnosed by the technician; then Sammamish Computer Repair will perform the repair/service free of any labor charge. Only parts will be charged if needed to correct the problem.

ESTIMATES

The Computer Repair Zone offers free estimates over the phone or e-mail.

For systems brought into the office there is a $79.00 fee. If you decide at that time you would like Sammamish Computer Repair to work on your system, this fee will be applied to the repair charge for the service being performed.

For in home/on-site estimates there will be a $179.00 fee. If you decide at that time you would like Sammamish Computer Repair to work on your system, this fee will be applied to the repair charge for the service being performed.

If you decided at the time of the estimate you do not want Sammamish Computer Repair to fix your computer; you will be charged the service fee and will not have any additional services performed or charges applied.